Privacy Policy

Your privacy is vital to us. Our Privacy Policy clearly explains what personal information we collect from you (like your name or property details), why we collect it (to help you find or list properties and improve our services), and how we use it. It also details who we might share your data with (like real estate agents to help with your inquiries) and the strong measures we take to protect your information, always giving you control over your data.

1.      Introduction to Kotook's Privacy Commitment

 Welcome to Kotook. This Privacy Policy outlines how Kotook FZ LLC collects, uses, processes, and protects your personal data. Kotook is committed to protecting your privacy and complying with all applicable laws and regulations.

• Personal Data refers to any data related to a natural person who can be identified directly or indirectly.
• Sensitive Personal Data includes data revealing certain private characteristics.
• Biometric Data is personal data from processing physical, physiological, or behavioral characteristics for unique identification.
• As the entity holding personal data and determining processing methods and purposes, Kotook acts as the Controller. If they engage other entities to process data on their behalf, they act as Processors.
• Processing includes any operation performed on personal data, such as collecting, storing, or disclosing it.
• Consent means acceptance by you, the data subject, for processing your personal data.
• Cross-border Processing: If Kotook transfers personal data outside the UAE, they ensure such transfers are made to jurisdictions that provide an adequate level of data protection as recognized by the UAE Data Office or based on appropriate safeguards such as Standard Contractual Clauses (SCCs).

2.      Information Kotook Collects

 Kotook collects personal data that you provide directly, such as when you create an account, make an inquiry, or subscribe to their services. This may include your name, email address, phone number, and other contact details. They also collect data indirectly through your use of the Website, such as IP addresses, usage patterns, and preferences, often via cookies (see their Cookie Policy).

3.      Why and How Kotook Uses Your Personal Data

Kotook collects and processes your personal data to: simplify the real estate process; provide insights and recommendations; help you find your ideal property; manage your user account; remember your preferred language settings; store products you wish to compare; improve website performance and track usage; and communicate with you regarding their services, updates, or inquiries; and comply with their legal and regulatory obligations. Personal data is collected for a specific purpose and is not processed in a manner inconsistent with that purpose later.

4.      Legal Basis for Data Processing

Kotook processes your personal data based on multiple legal bases as permitted under UAE Federal Decree Law No. 45 of 2021. These include your explicit consent, the performance of a contract, compliance with legal obligations, the protection of public interest, and Kotook legitimate interests where applicable.

5.      Your Data Protection Rights

As a data subject, you have certain rights, and Kotook provides appropriate methods to enable you to exercise them, including the right to access, correct, erase, or transfer your data (data portability), to object to or restrict certain processing activities, and lodging complaints with regulatory authorities.

6.      Data Security Measures

Kotook implements appropriate technical and organizational measures and procedures to ensure a level of information security commensurate with the risks associated with processing your personal data. This includes data encryption; measures to ensure confidentiality and integrity of systems; procedures for data retrieval; and regularly testing security measures. Kotook commits to keeping your data securely protected.

7.      Sharing Your Personal Data

Kotook may share your personal data with real estate agents, developers, or third-party service providers who assist them in operating the Website and providing their services. Such sharing is done under strict confidentiality agreements. If Kotook transfers personal data outside the UAE, they do so in accordance with applicable data protection law.

8.      Data Retention

Kotook retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose of processing has been exhausted, they will securely erase or anonymize your data.

9.      Reporting Data Breaches

Kotook is obligated to notify the relevant data protection authorities within 72 hours of becoming aware of a data breach and will notify you promptly if the breach is likely to result in a high risk to your rights and freedoms.

10.  Kotook's Data Protection Officer (DPO)

Kotook has appointed a Data Protection Officer (DPO) who ensures compliance with data protection laws. You can contact our DPO at Info@kotook.ae for any inquiries related to the handling of your personal data or to exercise your data protection rights.

11.  Complaints and Grievances

You may submit a complaint to the relevant data office if you believe a violation of the data protection provisions has occurred. You also have the right to submit a written grievance against any decision or measure taken against you by the Office.

12.  Updates to This Privacy Policy

Kotook may update this Privacy Policy from time to time to reflect changes in their practices or legal requirements. They encourage you to review this policy periodically. Your continued use of the Website after any modifications will constitute your acknowledgment of the modified policy.